IT Managed Service

Matra-Services offers a balanced business model for outsourcing. This “balanced scorecard” results based approach focuses on three key areas:

  • Business Results: Our value-based approach links IT outcomes to business results in a cohesive management program, focusing on enhancing and leveraging the value of your IT and application assets
  • Governance and Service Level Management: Joint governance processes keep clients involved, with full visibility into what’s happening at every stage of the engagement and tracking the benefits and objectives of the outsourcing program
  • People, Processes and Technology: Our service delivery approach is based on a disciplined, proven approach to integrated applications and IT service management leveraging our industry-leading Macroscope methodology focusing on quality through SEI-CMM, ISO and ITIL certification.

Matra-Services takes full responsibility for the integration, enhancement and evolution of IT assets, business applications, and professionals to enhance and manage the value of your application portfolio, reduce the total-cost-of-ownership, increase the return on IT investments and align IT initiatives with business priorities.

Matra-Services offers a full range of services from selective applications outsourcing through to business process outsourcing:

  • Application Management: Ongoing support, enhancement and development of custom developed, packaged and Web-based applications to deliver sustainable business value, stabilise and reduce maintenance costs, and redirect savings to business enhancing IT initiatives
  • Package Management: Ongoing support, upgrades and management of packaged application solutions to deliver sustainable business value, stabilise and reduce maintenance costs, and redirect savings to business enhancing process improvements
  • Full-scope Outsourcing Services: Ongoing management and delivery of IT services for a client’s infrastructure and applications environments providing complete end-to-end coverage
  • Business Process Outsourcing: Owning, administering and managing the business processes, providing services according to defined metrics, and continuously improving the processes over time.

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Matra-Services

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